Help patients access mental health and substance use services — coordinating referrals, navigating insurance and networks, reducing barriers, and supporting engagement from home.
Virelia Health connects healthcare professionals with opportunities across virtual behavioral health navigation, digital mental health programs, and care coordination services.
We are seeking qualified Behavioral Health Care Navigators for remote opportunities supporting health plans, digital behavioral health companies, community mental health organizations, and virtual care platforms.
A Remote Behavioral Health Care Navigator supports patients in accessing mental health and substance use services — coordinating referrals, navigating insurance and provider networks, connecting patients with community resources, and following up to ensure patients successfully engage with care. The navigator is often the first consistent point of contact for patients trying to find behavioral health services, and their role is to make a confusing system feel manageable.
This is a navigation and coordination role — not a clinical role. Behavioral health care navigators do not provide therapy, counseling, clinical assessment, or clinical advice. Their focus is on access, coordination, patient engagement, and removing barriers that prevent patients from getting care.
This position is well-suited to someone with care coordination, patient navigation, community health work, behavioral health support, or patient advocacy experience who wants to help patients access mental health services without pursuing a clinical career path.
The specific navigation program, patient population, payer mix, and scope of responsibilities will depend on the employer and assignment.
This opportunity may be suitable for professionals searching for remote behavioral health care navigator jobs, virtual mental health navigator, work-from-home patient navigator, remote behavioral health coordinator, or remote mental health access jobs roles.
Behavioral health navigation runs on a steady outreach and follow-up cadence — patient calls, referral coordination, and resource matching, all worked through systematically. Most programs run weekday business hours, with some offering extended hours to reach patients after work or school. There are no overnight shifts, no emergency response, and no clinical decision pressure. Many navigation teams offer flexible 6-, 8-, or 10-hour blocks, and some navigators work 4-day compressed weeks. We offer both full-time and part-time positions. Discuss your preferred schedule during your interview.
As a Remote Behavioral Health Care Navigator, you may support patients across a range of navigation activities.
Behavioral health navigation is a growing field — driven by high unmet need for mental health and substance use services, complex insurance and provider landscapes, and payer investment in helping members actually access care. Navigators are the human link between patients who need help and the systems designed to provide it.
Depending on the program, behavioral health navigation may involve:
The navigator's role is non-clinical — focused on access, coordination, engagement, and barrier reduction. Navigators do not provide therapy, counseling, clinical assessment, or clinical advice. Any clinical question, symptom, or safety concern is escalated to the appropriate clinical team or emergency services immediately.
This structure keeps the role focused on patient outreach, care coordination, resource connection, documentation, and appropriate escalation.
Many patients who need behavioral health services never actually receive them — not because services don't exist, but because the path to care is full of barriers. The navigator's job is to remove those barriers.
You may help patients work through:
Empathy, patience, and resourcefulness are essential — the navigator's steady, non-judgmental support is often what helps patients take the first step toward care.
A Remote Behavioral Health Care Navigator may follow a structured workflow for each patient referral.
Depending on the employer's protocols, you may:
Behavioral health care navigators operate within a clearly non-clinical scope. Any patient question, symptom, or concern that requires clinical judgment — including acute safety concerns, crisis situations, or clinical advice — is escalated to the appropriate clinical team or emergency services immediately, following program protocol and applicable law.
Experience or training in any of the following may be beneficial:
A typical day may begin by reviewing your referral queue — new patients who need outreach, existing patients who need follow-up, and referrals still waiting to be connected to services.
You'll contact patients by phone, secure message, or video to understand what kind of support they need, what barriers they're facing, and what services would fit their situation.
You'll then work through the navigation process — matching patients with providers, coordinating referrals, helping with insurance questions, connecting to community resources, and following up to make sure appointments happen.
Throughout the day, you'll document each interaction accurately and escalate any clinical question, safety concern, or crisis to the appropriate team immediately.
The role combines patient outreach, needs assessment, resource matching, care coordination, follow-up, documentation, and appropriate escalation.
Unlike clinical behavioral health roles, navigation is operational and relationship-driven — focused on making the path to care actually work for each patient.
This position is designed for remote navigation delivery.
Depending on the employer, you may work with:
Candidates should have a private workspace suitable for confidential patient conversations and be comfortable with multiple digital platforms and payer systems.
Remote behavioral health care navigator roles are currently in highest demand in states with strong behavioral health coverage mandates, large health plan populations, and growing digital mental health investment:
Top-demand states: California, Texas, Florida, New York, Pennsylvania, Ohio, Illinois, Michigan, Georgia, North Carolina, Arizona, Colorado.
Strong secondary markets: Connecticut, Indiana, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, Tennessee, Virginia, Washington, Wisconsin.
Credential requirements vary by employer. Some navigation programs prefer a community health worker (CHW), patient navigator, or behavioral health credential. Others accept relevant experience in care coordination, patient advocacy, community health work, or mental health support without a formal credential. A clinical license is not required for this role. Always confirm specific requirements with the employer before applying.
Want to know which states accept remote healthcare roles? Read our remote healthcare licensure guide.
Explore the full behavioral health landscape — read our Remote Behavioral Health Careers guide.
This position offers $20–$32 per hour, based on experience, geographic location, credentials, and assignment requirements. Behavioral health navigation roles typically offer predictable weekday schedules with structured outreach cadences.
Benefits are assignment-specific and may vary depending on whether the opportunity is full-time, part-time, contract, or direct hire. Depending on the employer, benefits may include:
Behavioral health navigation is expanding rapidly — driven by high unmet need for mental health and substance use services, payer investment in access programs, and recognition that many patients need help navigating a complex system before they can engage in care.
Many navigators find these roles appealing because they offer:
It may be particularly suitable for people with care coordination, community health work, patient advocacy, or peer support backgrounds who want to help patients access mental health services without pursuing a clinical career path.
Whether you want full-time stability or part-time flexibility, we have a place for you. Click below to fill out your application and let us know your preferred schedule.
Questions? Contact: hr@virelia-health.com
A privacy-focused home setup for virtual counseling, behavioral health coordination, patient support, and mental-health services.
We match patient-focused talent with the programs helping people access mental health care.
You're helping patients overcome the real barriers that keep them from getting the behavioral health care they need.
Steady outreach cadences, structured coordination workflows — no overnight shifts, no emergency response.
We work with health plans, digital mental health companies, community organizations, and virtual care platforms nationwide.
Navigation experience opens doors into care coordination leadership, program management, and behavioral health operations roles.
Submit your application and highlight any care coordination, navigation, or behavioral health support experience.
We review your patient engagement approach, coordination style, and documentation habits.
Meet the navigation team and learn about the patient population, provider network, and platform.
Complete navigation platform training and begin patient outreach with full support.
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