Remote Behavioral Health Care Coordinator

Job Overview

Virelia Health connects behavioral health professionals with opportunities across virtual behavioral health care coordination, mental health and SUD coordination, and telehealth navigation.

We are seeking qualified Behavioral Health Care Coordinators for remote opportunities supporting telehealth behavioral health companies, virtual mental health programs, health systems, health plans, and digital SUD treatment organizations.

A Remote Behavioral Health Care Coordinator supports behavioral health navigation, care coordination, and transitions of care through secure telehealth platforms. Working within their scope of practice, the behavioral health care coordinator supports members through behavioral health referrals, provider coordination, insurance navigation, community resource connection, and care transitions between behavioral health services.

This position is well-suited to a care coordinator with behavioral health, mental health, or SUD coordination experience who wants to practice in a virtual setting — providing meaningful behavioral health coordination with schedule flexibility and without the demands of a facility-based environment.

The specific behavioral health program, member population, clinical model, and scope of responsibilities will depend on the employer and assignment.

This opportunity may be suitable for professionals searching for remote behavioral health care coordinator jobs, work-from-home BH coordinator jobs, remote behavioral health coordinator jobs, virtual BH care coordinator, or remote mental health care coordinator roles.

What You'll Do

As a Remote Behavioral Health Care Coordinator, you may support members across the full behavioral health care coordination lifecycle.

• Support members in navigating behavioral health services — mental health, SUD, and co-occurring care.
• Coordinate behavioral health referrals — connecting members with the right providers and services.
• Support provider coordination — connecting members with psychiatrists, therapists, counselors, and SUD treatment providers.
• Support insurance navigation — helping members understand behavioral health benefits and access covered services.
• Support care transitions — post-discharge from psychiatric hospitalization, ED, or SUD treatment.
• Connect members with community resources — support groups, recovery resources, and community behavioral health programs.
• Support members in accessing telehealth behavioral health services.
• Reinforce provider care plans — supporting treatment adherence and follow-up.
• Provide patient education on behavioral health conditions, treatments, and resources.
• Support members in accessing crisis resources — 988 and emergency services when needed.
• Document all member contacts accurately in the care coordination platform.
• Coordinate with behavioral health providers, primary care, and the care team.
• Identify members with rising risk or unmet needs and escalate to the appropriate clinical team.
• Participate in behavioral health team meetings, case reviews, and quality improvement.
• Maintain current knowledge of behavioral health resources, insurance requirements, and licensure requirements.
• Protect member privacy and maintain HIPAA compliance across all behavioral health coordination interactions.

Behavioral Health Care Coordination Focus

Virtual behavioral health coordination is one of the fastest-growing areas of behavioral health services — driven by increased demand for mental health and SUD treatment, expanded telehealth coverage for behavioral health, and the recognition that care coordinators are essential to helping members navigate the fragmented behavioral health system. Remote behavioral health care coordinators extend coordination reach, improve access to behavioral health care, and provide navigation support for members who may otherwise fall through the cracks.

Depending on the program, behavioral health coordination may focus on:

The behavioral health care coordinator's role is to provide coordination support within their scope of practice — including behavioral health navigation, provider coordination, insurance navigation, community resource connection, care transition support, and documentation. Clinical decisions, medication changes, and treatment decisions belong to the treating providers; the behavioral health care coordinator supports the member's navigation and coordinates with the behavioral health care team.

This structure keeps the role focused on behavioral health navigation, provider coordination, care transitions, documentation, and appropriate clinical escalation.

Behavioral Health Navigation & Care Transitions

Effective behavioral health coordination depends on strong navigation skills and care transition support — the coordinator's knowledge of the behavioral health system and member engagement skills determine how to help each member access the care they need.

Depending on the program and clinical focus, you may support members by:

• Supporting members in navigating behavioral health services — mental health, SUD, and co-occurring care.
• Coordinating behavioral health referrals — connecting members with the right providers and services.
• Supporting provider coordination — connecting members with psychiatrists, therapists, counselors, and SUD treatment providers.
• Supporting insurance navigation — helping members understand behavioral health benefits and access covered services.
• Supporting care transitions — post-discharge from psychiatric hospitalization, ED, or SUD treatment.
• Connecting members with community resources — support groups, recovery resources, and community behavioral health programs.
• Supporting members in accessing telehealth behavioral health services.
• Reinforcing provider care plans — supporting treatment adherence and follow-up.
• Providing patient education on behavioral health conditions, treatments, and resources.
• Supporting members in accessing crisis resources — 988 and emergency services when needed.
• Documenting all member contacts accurately and consistently.
• Escalating members with rising risk or unmet needs to the appropriate clinical team.

Navigation skills, knowledge of the behavioral health system, and clear communication are essential — behavioral health care coordinators are the professionals who help members access behavioral health care and successfully navigate transitions.

Behavioral Health Coordination Workflow

A Remote Behavioral Health Care Coordinator may follow a structured workflow across each member coordination cycle.

Depending on the employer's protocols, you may:

Required Qualifications

• Previous experience in behavioral health care coordination, mental health coordination, SUD coordination, or case management.
• Strong behavioral health navigation, care coordination, and documentation skills.
• Comfortable with behavioral health platforms, telehealth platforms, and EHR systems.
• Strong organizational and time-management skills.
• Ability to recognize situations requiring crisis escalation.
• Ability to work independently in a remote environment.
• Ability to maintain confidentiality and HIPAA compliance.
• Reliable internet and a private workspace suitable for confidential member conversations.

Preferred Qualifications

Experience or certification in any of the following may be beneficial:

Skills & Competencies

Behavioral Health Coordination Skills

Communication & Engagement

Digital Health & Technology

A Typical Day

A typical day may begin by reviewing your member panel — checking recent referrals, upcoming appointments, care transition needs, and any members who need follow-up.

You'll conduct member outreach — connecting members with behavioral health providers, coordinating referrals, supporting insurance navigation, and connecting members with community resources and support groups.

Between member contacts, you'll coordinate with behavioral health providers, therapists, and psychiatric teams, document each member contact accurately, and follow up on members who need extra support.

Throughout the day, you'll support members through care transitions — post-discharge from psychiatric hospitalization or SUD treatment — provide education on behavioral health resources, and escalate members with acute concerns to the appropriate clinical team.

The role combines behavioral health navigation, provider coordination, care transitions, community resource connection, documentation, and appropriate crisis escalation.

Unlike behavioral health care manager roles that include clinical assessment, care coordinator roles focus on navigation and coordination — you're the professional who helps members access behavioral health care and successfully navigate the system.

Remote Work Environment

This position is designed for remote behavioral health coordination delivery.

Depending on the employer, you may work with:

Candidates should have a stable internet connection, a private workspace suitable for confidential member conversations, and comfort with multiple digital platforms.

Eligibility & Employer Requirements

Remote behavioral health care coordinator roles are currently in highest demand in states with strong behavioral health investment and expanded telehealth coverage for mental health and SUD services:

Top-demand states: California, Texas, Florida, New York, Pennsylvania, Ohio, Illinois, Michigan, Georgia, North Carolina, Arizona, Colorado.

Strong secondary markets: Connecticut, Indiana, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, Tennessee, Virginia, Washington, Wisconsin.

Credential requirements vary by employer. Some behavioral health care coordination teams prefer a Bachelor's degree in psychology, social work, or human services; others accept relevant experience in behavioral health coordination or case management. A clinical license is not required for this role. Always confirm specific requirements with the employer before applying.

Want to know which states accept remote healthcare roles? Read our remote healthcare licensure guide.

Compensation & Benefits

This position offers $22–$38 per hour, based on experience, geographic location, education, and assignment requirements. Remote behavioral health care coordinator roles typically offer predictable weekday schedules with structured coordination workflows.

Benefits are assignment-specific and may vary depending on whether the opportunity is full-time, part-time, contract, or direct hire. Depending on the employer, benefits may include:

Why Consider Remote Behavioral Health Care Coordination?

Virtual behavioral health coordination is expanding rapidly — driven by increased demand for mental health and SUD treatment, expanded telehealth coverage for behavioral health, and the recognition that care coordinators are essential to helping members navigate the fragmented behavioral health system.

Many care coordinators find remote behavioral health coordination roles appealing because they offer:

• Meaningful coordination impact — you're helping members access behavioral health care and successfully navigate transitions.
• Predictable work schedule — structured coordination workflows without facility floor assignments or physical demands.
• Behavioral health career pathway — experience translates into behavioral health program leadership, care management leadership, and clinical roles.
• No facility pressures — no unit staffing concerns, no physical demands, no rotating coverage.
• Growing employer demand — telehealth behavioral health companies, virtual mental health programs, health systems, health plans, and digital SUD treatment organizations are all hiring remote behavioral health care coordinators.

It may be particularly suitable for professionals with behavioral health, mental health, or SUD coordination experience who want to practice in a structured virtual setting with predictable schedules.