Remote Mental Health Coordinator

Job Overview

Virelia Health connects behavioral health professionals with opportunities across mental health coordination, behavioral health scheduling, and resource navigation.

We are seeking qualified Mental Health Coordinators for remote opportunities supporting health plans, accountable care organizations (ACOs), behavioral health organizations, and telehealth mental health companies.

A Remote Mental Health Coordinator supports behavioral health programs — mental health scheduling, provider coordination, and resource navigation. Working alongside the behavioral health care team, the mental health coordinator helps members access mental health care, navigate the behavioral health system, and stay connected to their care.

This is a mental health coordination role. It's distinct from behavioral health care management — mental health coordination focuses on scheduling, provider coordination, and resource navigation rather than care plan development. It's also distinct from substance abuse counseling — mental health coordination is an administrative and navigation role rather than a clinical counseling role. The role combines scheduling, provider coordination, resource navigation, and member support.

This position is well-suited to a mental health coordinator, behavioral health scheduling professional, or healthcare administrative professional with mental health, behavioral health, or care navigation experience who enjoys helping members access mental health care.

The specific mental health program, member population, technology platform, and scope of responsibilities will depend on the employer and assignment.

This opportunity may be suitable for professionals searching for remote mental health coordinator jobs, behavioral health coordinator, work-from-home mental health scheduler, remote behavioral health navigator, or mental health resource coordinator roles.

What You'll Do

As a Remote Mental Health Coordinator, you may support members across the full mental health access journey.

• Coordinate mental health appointments — scheduling with therapists, psychiatrists, and counselors.
• Support members in finding behavioral health providers that meet their needs and preferences.
• Coordinate with behavioral health providers' offices on scheduling, records, and follow-up.
• Confirm appointments and support members in getting to them.
• Follow up on missed appointments and help members reschedule.
• Support members in navigating insurance, coverage, and financial assistance for behavioral health services.
• Connect members with mental health resources — crisis lines, support groups, and community resources.
• Support members through the intake process — paperwork, insurance verification, and provider matching.
• Document all coordination activities accurately in the behavioral health platform.
• Coordinate with the behavioral health care team — care managers, counselors, and psychiatric providers.
• Identify barriers to accessing mental health care and escalate to the appropriate team.
• Support members in crisis — following crisis escalation protocols and connecting members with crisis resources.
• Participate in behavioral health coordination team meetings and case reviews.
• Protect member privacy and maintain HIPAA compliance across all mental health coordination activities.

Mental Health Coordination Focus

Mental health coordination programs help members access and stay connected to behavioral health care — scheduling appointments, coordinating with providers, and navigating the behavioral health system. Mental health coordinators are the connective tissue that keeps members moving through the behavioral health system.

Depending on the program, mental health coordination may focus on:

The mental health coordinator's role is to coordinate scheduling, support provider navigation, connect members with resources, and document all activities. Clinical decisions, treatment recommendations, and diagnostic decisions belong to the member's treating providers; the mental health coordinator supports the member's access to behavioral health care and coordinates with the behavioral health team.

This structure keeps the role focused on scheduling, provider coordination, resource navigation, documentation, and appropriate escalation.

Member Navigation & Provider Coordination

Mental health coordination success depends on strong member navigation and provider coordination — making sure members get connected to behavioral health care without falling through the cracks.

You may support member navigation and provider coordination by:

• Helping members find behavioral health providers that meet their needs and preferences.
• Coordinating appointment scheduling with therapists, psychiatrists, and counselors.
• Supporting members through the intake process — paperwork, insurance verification, and provider matching.
• Confirming appointments and supporting members in getting to them.
• Following up on missed appointments and helping members reschedule.
• Coordinating with providers' offices on scheduling, records, and follow-up.
• Supporting members in navigating insurance, coverage, and financial assistance for behavioral health services.
• Connecting members with mental health resources — crisis lines, support groups, and community resources.
• Following up consistently on member concerns and access barriers.

Clear communication, member empathy, and rigorous follow-up are essential — mental health coordinators are the connective tissue that keeps members moving through the behavioral health system.

Mental Health Coordination Workflow

A Remote Mental Health Coordinator may follow a structured workflow across each member's behavioral health access journey.

Depending on the employer's protocols, you may:

Required Qualifications

• Previous experience in mental health coordination, behavioral health scheduling, behavioral health navigation, or healthcare administrative support.
• Strong organizational, communication, and documentation skills.
• Comfortable with behavioral health platforms, EHR systems, and provider communication.
• Familiarity with mental health resources and behavioral health workflows.
• Strong documentation and time-management skills.
• Ability to recognize situations requiring clinical or crisis escalation.
• Ability to work independently in a remote environment.
• Ability to maintain confidentiality and HIPAA compliance.
• Reliable internet and a private workspace suitable for confidential member conversations.

Preferred Qualifications

Experience or certification in any of the following may be beneficial:

Skills & Competencies

Mental Health Coordination Skills

Communication & Coordination

Digital Health & Technology

A Typical Day

A typical day may begin by reviewing your coordination queue — checking which members need appointments, which referrals are pending, and which appointments need confirmation.

You'll coordinate with behavioral health providers' offices to schedule appointments, support members through the intake process, and help members find providers that meet their needs.

Between calls, you'll document each coordination activity accurately, follow up on outstanding items, and connect members with mental health resources.

You'll coordinate with the behavioral health care team, escalate members with unmet needs or safety concerns, and follow up on members who haven't been reached.

The role combines scheduling, provider coordination, resource navigation, member support, documentation, and appropriate escalation.

Unlike behavioral health care management, which focuses on care planning, mental health coordination focuses on access and navigation — you're the connective tissue that keeps members moving through the behavioral health system.

Remote Work Environment

This position is designed for remote mental health coordination.

Depending on the employer, you may work with:

Candidates should have a stable internet connection, a private workspace suitable for confidential member conversations, and comfort with multiple behavioral health and coordination systems.

Eligibility & Employer Requirements

Remote mental health coordinator roles are currently in highest demand in states with strong behavioral health programs, health plan BH investment, and telehealth mental health adoption:

Top-demand states: California, Texas, Florida, New York, Pennsylvania, Ohio, Illinois, Michigan, Georgia, North Carolina, Arizona, Colorado.

Strong secondary markets: Alabama, Connecticut, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, Tennessee, Virginia, Washington, Wisconsin.

Credential requirements vary by employer. Some mental health coordination teams prefer behavioral health experience, CHW certification, or medical office experience. Others accept relevant coordination or administrative experience without a formal credential. A clinical license is not required for this role. Always confirm specific requirements with the employer before applying.

Want to know which states accept remote healthcare roles? Read our remote healthcare licensure guide.

Compensation & Benefits

This position offers $22–$38 per hour, based on experience, geographic location, mental health coordination experience, credentials, and assignment requirements. Remote mental health coordination roles typically offer predictable weekday schedules with structured scheduling and coordination workflows.

Benefits are assignment-specific and may vary depending on whether the opportunity is full-time, part-time, contract, or direct hire. Depending on the employer, benefits may include:

Why Consider Remote Mental Health Coordination?

Mental health coordination is a growing area of behavioral health — driven by expanding access to mental health care, health system investment in behavioral health, and the recognition that coordination improves access and reduces fragmentation.

Many coordinators find mental health coordination roles appealing because they offer:

• Meaningful member impact — you're the connective tissue that keeps members moving through the behavioral health system.
• Predictable weekday schedule — structured scheduling and coordination workflows without hospital shift work.
• Behavioral health coordination career pathway — experience translates into behavioral health leadership, program management, and access roles.
• No physical demands — no bedside care, no 12-hour shifts, no overnight coverage.
• Growing employer demand — health plans, ACOs, behavioral health organizations, and telehealth mental health companies are all hiring remote mental health coordinators.

It may be particularly suitable for mental health coordinators, behavioral health scheduling professionals, and healthcare administrative professionals who enjoy helping members access mental health care in a technology-enabled environment.