Support telehealth clients — client onboarding, customer relationship management, and account retention — from home.
Virelia Health connects telehealth customer success managers with opportunities across telehealth client onboarding, customer relationship management, and account retention.
We are seeking qualified Telehealth Customer Success Managers for remote opportunities supporting telehealth vendors, health systems, physician practices, and healthcare technology companies.
A Remote Telehealth Customer Success Manager onboards telehealth clients, manages telehealth customer relationships, and supports telehealth account retention and growth. Working within their customer success scope, the telehealth customer success manager manages the post-sale client relationship, supports client onboarding and adoption, drives account retention and expansion, and supports client satisfaction and outcomes.
This position is well-suited to an experienced customer success manager with telehealth client onboarding knowledge, customer relationship management experience, and customer success certification who wants to work in a virtual setting — providing meaningful telehealth customer success with schedule flexibility and without the demands of a facility-based environment.
The specific telehealth product focus, client portfolio, and scope of responsibilities will depend on the employer and assignment.
This opportunity may be suitable for professionals searching for remote telehealth customer success jobs, work-from-home telehealth CSM jobs, remote healthcare customer success manager jobs, virtual telehealth CSM, or telehealth account manager roles.
Virtual telehealth customer success runs on scheduled client engagement cycles and account management workflows, giving your workday predictability and structure. Programs typically offer daytime weekday coverage, with some programs supporting client calls across time zones. Many programs offer flexible 8- or 10-hour days, and some CSMs work 4-day compressed weeks or part-time schedules. There are no facility floor assignments and no physical demands. We offer both full-time and part-time positions. Discuss your preferred schedule during your interview.
As a Remote Telehealth Customer Success Manager, you may support telehealth clients across a range of virtual customer success workflows.
Virtual telehealth customer success is a growing area of healthcare client management — driven by increased demand for telehealth, expanded telehealth coverage for remote customer success work, and the recognition that telehealth customer success managers improve telehealth client outcomes and account retention through effective client management. Virtual telehealth CSMs extend customer success reach, support telehealth vendors and health systems, and improve telehealth client satisfaction across organizations.
Depending on the program, virtual telehealth customer success may focus on:
The telehealth customer success manager's role is to provide customer success within their CSM scope — including client onboarding, client relationship management, client adoption support, client business reviews, client success metrics, and client retention support. Clinical decisions, patient care decisions, and clinical documentation decisions remain with clinical leadership and provider documentation; the telehealth customer success manager supports the customer success process and coordinates with telehealth product, operations, and support teams.
This structure keeps the role focused on client onboarding, client relationship management, client adoption, documentation, and client retention.
Effective virtual telehealth customer success depends on strong client onboarding skills and account management knowledge — the CSM's client expertise and telehealth insight determine how to help telehealth clients achieve successful telehealth implementations and outcomes.
Depending on the program and client focus, you may support telehealth customer success by:
Client expertise, telehealth knowledge, and clear communication are essential — telehealth customer success managers are the client management professionals who help telehealth clients achieve successful telehealth implementations and outcomes.
A Remote Telehealth Customer Success Manager may follow a structured workflow across each virtual customer success cycle.
Depending on the employer's protocols, you may:
Telehealth customer success directly affects telehealth client satisfaction, telehealth client outcomes, and organizational client retention. All telehealth customer success must comply with CMS telehealth requirements, HIPAA privacy and security rules, client contract requirements, and organizational customer success policy. Customer success concerns requiring customer success leadership input, compliance concerns, or customer success issues affecting telehealth client satisfaction must be escalated following the employer's escalation protocol. Telehealth customer success managers must maintain HIPAA compliance and protect patient data across all virtual telehealth customer success work.
Experience or certification in any of the following may be beneficial:
A typical day may begin by reviewing client success dashboards — reviewing telehealth client health scores, usage metrics, and outstanding client tasks.
You'll onboard new telehealth clients — leading client onboarding sessions, supporting platform setup, and coordinating implementation across teams.
You'll manage client relationships — leading check-in calls, conducting quarterly business reviews (QBRs), and supporting client adoption of telehealth platforms.
Between client activities, you'll support account retention, account expansion, and client reporting, and document customer success work accurately in the CRM and success platforms.
Throughout the day, you'll coordinate with telehealth product, operations, and support teams, and support telehealth client success compliance with HIPAA, CMS, and contract requirements.
The role combines client onboarding, client relationship management, client adoption, documentation, and client retention.
Unlike Telehealth Program Coordinator work, which focuses on internal program strategy and operations, telehealth customer success manager work focuses specifically on client relationships and account outcomes — you're the customer success manager who helps telehealth clients achieve successful telehealth implementations and outcomes.
This position is designed for remote telehealth customer success delivery.
Depending on the employer, you may work with:
Candidates should have a stable internet connection suitable for telehealth platform remote access, a private workspace suitable for confidential customer success work, and comfort with multiple telehealth, CRM, and success platforms.
Remote telehealth customer success manager roles are currently in highest demand in states with large telehealth adoption, health systems, healthcare technology companies, and healthcare SaaS investment:
Top-demand states: California, Texas, Florida, New York, Pennsylvania, Ohio, Illinois, Michigan, Georgia, North Carolina, Arizona, Colorado.
Strong secondary markets: Connecticut, Indiana, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, Tennessee, Virginia, Washington, Wisconsin.
Telehealth customer success managers may hold Customer Success, Healthcare Account Management, SaaS CS, or Healthcare Program certification. Some employers require specific CS certification; others accept relevant telehealth customer success experience. Requirements vary by employer. Always confirm the specific certification requirements with the employer before applying.
Want to know which states accept remote healthcare roles? Read our remote healthcare licensure guide.
This position offers $30–$52 per hour, based on experience, geographic location, CS certification, and assignment requirements. Remote telehealth customer success roles typically offer scheduled weekday work and structured client engagement cycles.
Benefits are assignment-specific and may vary depending on whether the opportunity is full-time, part-time, contract, or direct hire. Depending on the employer, benefits may include:
Virtual telehealth customer success is expanding rapidly — driven by increased demand for telehealth, expanded telehealth coverage for remote customer success work, and the recognition that telehealth customer success managers improve telehealth client outcomes and account retention through effective client management.
Many telehealth customer success managers find remote CSM roles appealing because they offer:
It may be particularly suitable for telehealth customer success managers with client onboarding knowledge, customer relationship management experience, and CS certification who want to practice in a structured virtual setting with predictable schedules.
Whether you want full-time stability or part-time flexibility, we have a place for you. Click below to fill out your application and let us know your preferred schedule.
Questions? Contact: hr@virelia-health.com
A practical home-office setup for scheduling, coordination, patient support, communications, and administrative healthcare work.
We match telehealth customer success talent with the telehealth clients that need them most.
You're helping telehealth clients achieve successful telehealth implementations and outcomes.
Predictable weekday work without facility floor assignments or physical demands.
We work with telehealth vendors, health systems, physician practices, and healthcare technology companies nationwide.
Remote telehealth CSM experience opens doors into customer success leadership, account management leadership, and healthcare client leadership roles.
Submit your application and highlight your telehealth customer success experience, client onboarding knowledge, and CS certification.
We review your customer success experience, CS certifications, and telehealth client background.
Meet the CS team and learn about the client portfolio, telehealth products, and success expectations.
Complete telehealth CS platform training and begin telehealth customer success work with full support.
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