Support patients through telehealth — patient troubleshooting, virtual visit assistance, and telehealth onboarding — from home.
Virelia Health connects telehealth patient support specialists with opportunities across patient telehealth troubleshooting, virtual visit assistance, and telehealth patient onboarding.
We are seeking qualified Telehealth Patient Support Specialists for remote opportunities supporting health systems, physician practices, telehealth vendors, managed care organizations, and healthcare technology companies.
A Remote Telehealth Patient Support Specialist supports patients through telehealth technical troubleshooting, virtual visit setup, and telehealth platform onboarding. Working within their patient support scope, the telehealth patient support specialist helps patients prepare for virtual visits, troubleshoots patient telehealth platform issues, and supports the patient virtual visit experience.
This position is well-suited to an experienced patient support specialist with telehealth patient troubleshooting knowledge, virtual visit support experience, and medical office certification who wants to work in a virtual setting — providing meaningful telehealth patient support with schedule flexibility and without the demands of a facility-based environment.
The specific telehealth focus, telehealth platforms, and scope of responsibilities will depend on the employer and assignment.
This opportunity may be suitable for professionals searching for remote telehealth patient support jobs, work-from-home telehealth patient support jobs, remote virtual visit patient support jobs, virtual telehealth patient support specialist, or telehealth patient help desk roles.
Virtual telehealth patient support runs on scheduled patient support shifts and virtual visit support cycles, giving your workday predictability and structure. Programs typically offer daytime weekday coverage, with some programs supporting early-morning or early-evening coverage for patient virtual visits. Many programs offer flexible 8- or 10-hour days, and some specialists work 4-day compressed weeks or part-time schedules. There are no facility floor assignments and no physical demands. We offer both full-time and part-time positions. Discuss your preferred schedule during your interview.
As a Remote Telehealth Patient Support Specialist, you may support patients across a range of virtual patient support workflows.
Virtual telehealth patient support is a growing area of healthcare patient experience — driven by increased demand for virtual visits, expanded telehealth coverage for remote patient support, and the recognition that telehealth patient support specialists improve virtual visit success and patient satisfaction through effective patient support. Virtual telehealth patient support specialists extend support reach, support health systems and practices, and improve telehealth patient experience across organizations.
Depending on the program, virtual telehealth patient support may focus on:
The telehealth patient support specialist's role is to provide patient support within their patient support scope — including patient telehealth onboarding, patient troubleshooting, virtual visit setup assistance, patient education, documentation, and patient support compliance. Clinical decisions, patient care decisions, and clinical documentation decisions remain with clinical leadership and provider documentation; the telehealth patient support specialist supports the patient support process and coordinates with telehealth providers, telehealth operations, and telehealth teams.
This structure keeps the role focused on patient telehealth onboarding, patient troubleshooting, virtual visit setup assistance, documentation, and patient support compliance.
Effective virtual telehealth patient support depends on strong patient troubleshooting skills and telehealth platform knowledge — the specialist's patient support expertise and telehealth insight determine how to help patients achieve successful virtual visits.
Depending on the program and support focus, you may support telehealth patients by:
Patient support expertise, telehealth platform knowledge, and clear communication are essential — telehealth patient support specialists are the patient experience professionals who help patients achieve successful virtual visits.
A Remote Telehealth Patient Support Specialist may follow a structured workflow across each virtual patient support cycle.
Depending on the employer's protocols, you may:
Telehealth patient support directly affects patient access, virtual visit success, and organizational patient experience. All telehealth patient support must comply with CMS telehealth requirements, HIPAA privacy and security rules, and organizational patient support policy. Patient support concerns requiring patient support leadership input, compliance concerns, or patient support issues affecting virtual visit success must be escalated following the employer's escalation protocol. Telehealth patient support specialists must maintain HIPAA compliance and protect patient data across all virtual telehealth patient support work.
Experience or certification in any of the following may be beneficial:
A typical day may begin by reviewing patient support queues and virtual visit schedules — checking patient support priorities and virtual visit support tasks.
You'll troubleshoot patient platform issues — helping patients with telehealth audio, video, and connectivity issues before their scheduled virtual visits.
You'll support patients through setup and visit workflows — supporting patients with platform setup, mobile app installation, and live virtual visit assistance.
Between patient support activities, you'll support patient telehealth education, patient pre-visit checklists, and patient support documentation, and document patient support work accurately in the support systems and EHR.
Throughout the day, you'll coordinate with telehealth providers, telehealth operations, and telehealth teams, and support patient support compliance with HIPAA and program requirements.
The role combines patient telehealth onboarding, patient troubleshooting, virtual visit setup assistance, documentation, and patient support compliance.
Unlike Telehealth Scheduler work, which focuses on appointment scheduling and calendar management, telehealth patient support specialist work focuses specifically on patient technical support and virtual visit success — you're the patient support specialist who helps patients achieve successful virtual visits.
This position is designed for remote telehealth patient support delivery.
Depending on the employer, you may work with:
Candidates should have a stable internet connection suitable for telehealth platform remote access, a private workspace suitable for confidential patient support work, and comfort with multiple telehealth, support, and EHR systems.
Remote telehealth patient support roles are currently in highest demand in states with large telehealth program adoption, health systems, managed care organizations, and healthcare technology investment:
Top-demand states: California, Texas, Florida, New York, Pennsylvania, Ohio, Illinois, Michigan, Georgia, North Carolina, Arizona, Colorado.
Strong secondary markets: Connecticut, Indiana, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, Tennessee, Virginia, Washington, Wisconsin.
Telehealth patient support specialists may hold Medical Office, Patient Support, Community Health Worker, or Patient Navigator certification. Some employers require specific patient support certification; others accept relevant telehealth patient support experience. Requirements vary by employer. Always confirm the specific certification requirements with the employer before applying.
Want to know which states accept remote healthcare roles? Read our remote healthcare licensure guide.
This position offers $19–$32 per hour, based on experience, geographic location, patient support certification, and assignment requirements. Remote telehealth patient support roles typically offer scheduled weekday work and structured patient support cycles.
Benefits are assignment-specific and may vary depending on whether the opportunity is full-time, part-time, contract, or direct hire. Depending on the employer, benefits may include:
Virtual telehealth patient support is expanding rapidly — driven by increased demand for virtual visits, expanded telehealth coverage for remote patient support, and the recognition that telehealth patient support specialists improve virtual visit success and patient satisfaction through effective patient support.
Many telehealth patient support specialists find remote patient support roles appealing because they offer:
It may be particularly suitable for telehealth patient support specialists with telehealth patient troubleshooting knowledge, virtual visit support experience, and medical office certification who want to practice in a structured virtual setting with predictable schedules.
Whether you want full-time stability or part-time flexibility, we have a place for you. Click below to fill out your application and let us know your preferred schedule.
Questions? Contact: hr@virelia-health.com
A practical home-office setup for scheduling, coordination, patient support, communications, and administrative healthcare work.
We match telehealth patient support talent with the telehealth programs that need them most.
You're helping patients achieve successful virtual visits through effective patient support.
Predictable weekday work without facility floor assignments or physical demands.
We work with health systems, physician practices, telehealth vendors, managed care organizations, and healthcare technology companies nationwide.
Remote telehealth patient support experience opens doors into telehealth operations coordination, telehealth program coordination, and patient experience leadership roles.
Submit your application and highlight your telehealth patient support experience, virtual visit troubleshooting knowledge, and patient support background.
We review your telehealth patient support experience, support certifications, and virtual visit background.
Meet the telehealth team and learn about the telehealth focus, platforms, and patient support workflows.
Complete telehealth platform training and begin telehealth patient support work with full support.
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