Support payer follow-up, AR aging prioritization, and claims resolution — from home. No experience needed.
Virelia Health connects Insurance Follow-Up Specialists with remote opportunities across healthcare organizations — hospitals, medical practices, specialty clinics, billing companies, and revenue cycle teams.
We are seeking motivated Remote Insurance Follow-Up Specialists for entry-level and early-career opportunities supporting payer follow-up across the United States.
A Remote Insurance Follow-Up Specialist supports payer follow-up, AR aging prioritization, claim hold resolution, coordination of benefits, and claims resolution documentation for healthcare organizations. Working within the AR and payer follow-up team's scope, the Insurance Follow-Up Specialist is the persistent, detail-driven professional who works the AR aging report, prioritizes stalled claims, calls and checks payer portals for status, resolves holds and edits, and documents the follow-up — so the organization collects the insurance payments it's owed.
No prior healthcare or insurance follow-up experience is required. Paid training is provided. This role is well-suited to candidates who are persistent, comfortable on the phone with payers, and take pride in chasing down every unpaid claim — including career changers, recent graduates, and first-time remote workers coming from billing, insurance, AR, or claims roles.
The specific healthcare organization, payer mix, and scope of responsibilities will depend on the employer and assignment.
This opportunity may be suitable for professionals searching for insurance follow-up jobs, remote insurance follow-up specialist, work-from-home payer follow-up jobs, entry-level healthcare jobs no experience, claims follow-up jobs, or virtual insurance follow-up roles.
This is a true entry-level role. No prior healthcare or insurance follow-up experience is required. Employers provide paid training on payer follow-up workflows, AR aging prioritization, payer portals, claims hold resolution, coordination of benefits, payer call scripts, claims documentation, and HIPAA compliance. If you are persistent, comfortable with payer calls, and can learn new software, you're a great fit. Many of our Insurance Follow-Up Specialists come from billing, insurance, AR, and claims roles.
This position offers $18–$28 per hour — an elevated range reflecting the deep payer knowledge, AR aging expertise, phone-heavy payer communication, and independent problem-solving this role carries. Insurance Follow-Up sits above generalist billing and claims roles on the career ladder, and the compensation reflects that. Entry-level candidates typically start around $18–$20 and advance toward $28 as they build payer expertise and claims resolution success.
Remote payer follow-up runs on scheduled payer call windows, AR aging cycles, and follow-up calendars, giving your workday predictability and structure. Programs typically offer daytime weekday coverage to align with payer call center hours, with some teams supporting early morning or late-day coverage to catch payer phone queues at optimal times. Many specialists work flexible 8-hour days, and some work part-time schedules around school or family commitments. There are no clinical duties, minimal patient-facing work, and no in-person office requirements; the role is phone- and portal-heavy. We offer both full-time and part-time positions. Discuss your preferred schedule during your interview.
As a Remote Insurance Follow-Up Specialist, you may support payer follow-up across a range of claims and AR tasks.
Remote payer follow-up is a growing area — driven by increased demand for AR resolution, expanded remote payer workflows, and the recognition that dedicated Insurance Follow-Up Specialists reduce AR days, improve cash flow, and improve revenue cycle performance. Remote Insurance Follow-Up Specialists extend AR capacity, support healthcare organizations, and improve payer follow-up outcomes across organizations.
Depending on the program, payer follow-up may focus on:
The Insurance Follow-Up Specialist's role is to provide payer follow-up within the AR team's scope — including AR aging prioritization, payer calls and portal checks, claim hold resolution, coordination of benefits support, claim corrections and reprocessing support, and documentation. Clinical decisions, coding decisions, denial resolution decisions, and revenue recognition remain with clinical, coding, denial, and revenue cycle leadership; the Insurance Follow-Up Specialist supports the AR follow-up process and coordinates with billing, claims, denial, and revenue cycle teams.
This structure keeps the role focused on AR aging prioritization, payer follow-up, claims resolution, documentation, and AR performance outcomes.
The Insurance Follow-Up Specialist handles the proactive AR work that gets stalled claims paid — claims need to be prioritized by age and value, payers need to be called, holds need to be resolved, and every contact needs to be documented. You'll review the AR aging report (to identify stalled claims), prioritize claims (by age, dollar value, and payer), call payers and check payer portals (for claim status), resolve claim holds and edits (to unblock adjudication), support coordination of benefits (primary/secondary/tertiary payer workflows), and document every follow-up (so the claim's history is clear).
Depending on the payer focus, you may support payer follow-up by:
Persistence, payer knowledge, and reliability are essential — Insurance Follow-Up Specialists help healthcare organizations collect the insurance payments they're owed.
A Remote Insurance Follow-Up Specialist may follow a structured workflow across each AR cycle.
Depending on the employer's protocols, you may:
Insurance follow-up work directly involves patient information, including names, medical record numbers, dates of service, diagnoses, procedure codes, payer IDs, and healthcare context. All payer follow-up work must comply with HIPAA privacy rules, organizational patient privacy policy, and AR documentation standards. AR concerns requiring supervisor input, payer discrepancies, or issues affecting claim resolution must be escalated following the employer's escalation protocol. Insurance Follow-Up Specialists must maintain HIPAA compliance and protect patient data across all payer follow-up work.
Experience or background in any of the following may be beneficial — but none are required:
A typical day may begin by logging into the billing system and payer portals — reviewing the AR aging report, identifying the day's priority claims, and checking for any payer updates from the previous shift.
You'll review the AR aging — scanning the aging buckets (30, 60, 90, 120+ days) and identifying stalled claims that need follow-up.
You'll prioritize claims — prioritizing by age, dollar value, and payer, and building the day's call list.
You'll call payers and check payer portals — calling insurance payers for claim status, checking payer portals for updates, and capturing reference numbers and call details.
You'll resolve holds and edits — clearing claim holds, edits, and pending statuses that are blocking adjudication.
You'll support COB and corrections — supporting coordination of benefits workflows, claim corrections, and reprocessing as needed.
You'll document follow-up — recording every payer contact accurately in the billing system, updating claim notes, and capturing payer reference numbers.
You'll escalate when needed — routing denials to the denial team, escalating no-response claims per payer protocol, and flagging payer trends to leadership.
Between calls, you'll coordinate with billing, claims, denial, and revenue cycle teams as needed, and support AR reporting and quality efforts.
Throughout the day, you'll work across multiple AR, billing, payer portal, and EHR systems, document your follow-up activity accurately, support AR quality goals, and maintain HIPAA compliance across all payer follow-up work.
The role combines AR aging prioritization, outbound payer calls, payer portal follow-up, claim hold resolution, coordination of benefits support, follow-up documentation, and AR outcome tracking.
Unlike clinical roles that require a nursing license or clinical certification, this Insurance Follow-Up Specialist role is a true entry-level position — you help healthcare organizations collect the insurance payments they're owed.
This position is designed for remote payer follow-up delivery.
Depending on the employer, you may work with:
Candidates should have a stable internet connection suitable for billing systems and payer portal remote access, a private, quiet workspace suitable for confidential payer calls, and comfort with multiple AR and payer systems. Some employers provide equipment (including headsets); others require you to supply your own computer. Requirements vary by employer.
Remote Insurance Follow-Up Specialist roles are currently in highest demand in states with large healthcare systems, medical groups, and revenue cycle teams:
Top-demand states: Texas, Florida, California, New York, Pennsylvania, Ohio, Illinois, Georgia, North Carolina, Arizona, Tennessee, Michigan.
Strong secondary markets: Colorado, Indiana, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, Virginia, Washington, Wisconsin.
Most remote Insurance Follow-Up Specialist roles require U.S. residency and eligibility to work in the United States. Some employers require specific state residency; others hire nationwide. Requirements vary by employer. Always confirm the specific eligibility requirements with the employer before applying.
New to remote healthcare? Read our free career guides — including how to get hired, what to expect, and how to build a remote healthcare career.
This position offers $18–$28 per hour, based on experience, geographic location, and assignment requirements. This is an elevated range reflecting the deep payer knowledge, AR aging expertise, phone-heavy payer communication, and independent problem-solving this position carries. Entry-level candidates typically start around $18–$20 and advance toward $28 as they build payer expertise and claims resolution success.
Benefits are assignment-specific and may vary depending on whether the opportunity is full-time, part-time, contract, or direct hire. Depending on the employer, benefits may include:
Remote payer follow-up is expanding rapidly — driven by increased demand for AR resolution, expanded remote payer workflows, and the recognition that dedicated Insurance Follow-Up Specialists reduce AR days and improve cash flow.
Many Insurance Follow-Up Specialists find remote roles appealing because they offer:
It may be particularly suitable for career changers, recent graduates, first-time remote workers, and anyone who wants to start a career in healthcare without needing a clinical license or prior healthcare experience — especially those coming from billing, insurance, AR, or claims roles.
No experience? No problem. Apply today and tell us about your persistence, comfort with payer calls, and preferred schedule — we'll match you with the right entry-level payer follow-up role.
Questions? Contact: hr@virelia-health.com
A practical home-office setup for scheduling, coordination, patient support, communications, and administrative healthcare work.
We connect motivated candidates with entry-level healthcare programs that provide training and support.
No prior healthcare experience needed — employers train you on payer follow-up, AR aging, payer portals, claims resolution, and HIPAA.
Structured weekday work aligned to payer call hours.
We work with hospitals, medical practices, specialty clinics, billing companies, and revenue cycle teams nationwide.
Insurance Follow-Up Specialist experience opens doors into AR specialist, AR team lead, AR manager, revenue cycle analyst, and revenue cycle leadership roles.
Submit your application — highlight your persistence, comfort with payer calls, and interest in healthcare.
We review your attention to detail, phone comfort, and remote work setup.
Meet the AR team and learn about the payer mix, systems, and follow-up workflows.
Complete paid payer follow-up training and begin AR follow-up work with full support.
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